Privacy Policy
Data Controller
The data controller responsible for processing your personal data is:
Rosa María Sánchez Montoya – Tradusan
Tax ID (NIF): 48379234E
Address: C/ Cabo San Vicente, 4, pta. 19, 03189 Orihuela Costa, Alicante, Spain
Email: traducciones@tradusan.com
Website: https://officialtranslations.net/
What data we process
Depending on how you contact Tradusan and the service requested, we may process:
- Identification and contact data, such as your name, email address, and telephone number.
- Information included in enquiries and requests for quotes.
- Documents submitted to assess or perform a translation.
- Data necessary to manage the assignment, invoicing, and payment.
- Technical and browsing data, such as IP address, device, browser, and interaction with the website.
Documents may contain personal data of third parties or special category data. We will process only the information necessary to prepare the quote or provide the requested service. If you send us information about other individuals, you must be authorised to do so.
How we use your data
We use your data to:
- Respond to enquiries and requests for quotes.
- Review submitted documents and assess the required service.
- Manage, carry out, and deliver contracted translations.
- Maintain necessary communications with existing and potential clients.
- Manage invoicing and comply with legal and tax obligations.
- Protect website security and prevent fraudulent activities.
- Analyse website usage and measure advertising campaigns, provided you have consented to the relevant cookies.
No automated decision-making producing legal or similar effects will be carried out on users.
How we use your data
We use your data to:
- Respond to enquiries and requests for quotes.
- Review submitted documents and assess the required service.
- Manage, carry out, and deliver contracted translations.
- Maintain necessary communications with existing and potential clients.
- Manage invoicing and comply with legal and tax obligations.
- Protect website security and prevent fraudulent activities.
- Analyse website usage and measure advertising campaigns, provided you have consented to the relevant cookies.
No automated decision-making producing legal or similar effects will be carried out on users.
Legal basis
Data processing is carried out on the following legal bases:
- Taking pre-contractual steps at your request when requesting information or a quote.
- Performance of a contract when commissioning a translation or other service.
- Compliance with legal, accounting, and tax obligations.
- Tradusan's legitimate interest in securing the website, preventing fraud, and addressing potential liabilities.
- Your consent for analytical cookies, advertising cookies, and other optional purposes. You may withdraw your consent at any time via the cookie settings panel.
Where documents contain special categories of data, these will be processed only when necessary and where a sufficient legal basis exists. Explicit consent will be requested where appropriate.
Who we share your data with
We do not sell or transfer your data for commercial purposes.
Service providers necessary for website operation and service delivery may access your data, including hosting, website maintenance, email, forms, storage, communications, analytics, and advertising providers.
Other providers or advertising platforms identified in the Cookie Policy may also be involved.
When required by the assignment, documentation may be shared with sworn translators or other professional collaborators necessary to prepare the quote or deliver the service. Only necessary information will be shared, subject to appropriate confidentiality and data protection obligations.
Data may also be disclosed to public authorities, courts, and other authorities where required by law.
International data transfers
The use of technological, communication, analytics, or advertising services may involve processing data outside the European Economic Area.
Where such transfers occur, they will be carried out under an applicable adequacy decision, the EU-US Data Privacy Framework, standard contractual clauses, or another safeguard recognised by data protection regulations.
Specific providers and technologies used on the website are identified in the Cookie Policy.
How long we retain your data
- Enquiries, unaccepted quotes, and associated documents will be deleted 90 days after the last communication.
- When a service is contracted, data will be retained for the duration of the professional relationship and subsequently for the statutory retention periods required to meet legal obligations or potential liabilities.
- Invoicing data will be retained for the periods required under tax and accounting laws.
- Data processed through cookies will be retained for the periods specified in the Cookie Policy.
- Processing based on consent will cease upon withdrawal, without affecting the lawfulness of prior processing.
Your rights
You may request:
- Access to your personal data.
- Rectification of inaccurate data.
- Erasure of your personal data.
- Restriction of processing.
- Objection to processing.
- Data portability, where applicable.
- Withdrawal of consent at any time.
To exercise these rights, please write to traducciones@tradusan.com, indicating the right you wish to exercise and providing the necessary information to verify your identity.
If you consider that your data has not been processed correctly, you may lodge a complaint with the Spanish Data Protection Agency (AEPD).
Security and confidentiality
Tradusan implements reasonable measures to protect personal data and documents against loss, unauthorised access, alteration, or disclosure. All personnel and service providers accessing them must respect confidentiality.
Although security measures are applied, no internet transmission or storage system can be guaranteed to be completely secure.
Changes to this policy
This policy may be updated when changes occur in the services, service providers, or data processing activities carried out through the website.